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Re: Mails not getting triggered

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Hi Geetika,

 

The [EOF] error usually comes when the server drops the connection. This can have multiple causes:

 

  • incorrect auth details - check your username/password if you are using authenticated connections
  • Sourcing server not allowed to relay - check with your email team that the Sourcing server is on the allow list for sending emails

 

Note: if this is happening only for some email types the issue could be in the email template. Check if any templates were changed recently or LocalisedResources associated with them.

 

Bogdan


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